Policies

🔐Security Policy – Card Data Protection

All online payments are processed through AZUL, our secure payment gateway.

• Card information is transmitted via encrypted connection (TLS/SSL).
  • We do not store full card numbers, CVV codes or PINs on our servers.
  • Authentication methods such as 3D Secure (Verified by Visa / Mastercard ID Check) may be used to verify the cardholder’s identity.
  • Access to the administration area of our website is protected by strong passwords and limited to authorized personnel only.

If you have any questions about our security practices, you can contact us at the email and phone number published on this website.

💳Refund & Cancellation Policy

All reservations with E-Transfers Punta Cana are confirmed once the payment is processed successfully.

Cancellations:
• Cancellations made at least 48 hours before the scheduled pick-up time are eligible for a full refund.
• Cancellations made less than 48 hours before the pick-up time are non-refundable.

No-show:
If the passenger does not show up at the agreed meeting point and time, the service will be considered a no-show and no refund will apply.

Modifications:
Changes to date, time, or destination are subject to availability. We ask that all changes be requested at least 24 hours in advance.

Refunds, when applicable, will be processed through the same payment method used for the purchase. Processing times may vary according to the issuing bank or card brand.

🔒 Privacy Policy

Customer personal information is used only for booking and payment processing.

We do not sell, share, or disclose customer information to third parties.

🧾 Payment Confirmation

After completing a payment, customers receive a confirmation email including:
• Transaction reference number
• Service details
• Amount paid
• Contact information