Refund & Cancellation Policy

CANCELLATION AND REFUND POLICY

Last updated: September 2026

1. HOW TO CANCEL OR CHANGE A BOOKING

Write to us on WhatsApp at +1 (809) 394-0373 or by e-mail at emanuellopezr27@gmail.com, quoting your booking code. We answer 24/7. A change or cancellation is only effective once we confirm it back to you.

2. CANCELLATIONS

- More than 24 hours before the pick-up time: free of charge, with a full refund of any amount already paid.
- Between 24 and 6 hours before: free of charge if the vehicle has not yet been dispatched. If a driver has already been assigned and is on the way, a 50% charge applies.
- Less than 6 hours before, or no-show at the agreed point: the full amount is charged, because the vehicle and driver were reserved exclusively for you.
- Cancellations by E-Transfers Punta Cana: if for any reason we cannot provide the service, you receive a full refund, with no deduction of any kind.

3. CHANGES TO DATE, TIME OR ROUTE

Changes are free of charge when requested at least 24 hours in advance and subject to availability. If the new route is longer, the difference in price applies. If it is shorter, we refund the difference.

4. FLIGHT DELAYS AND CANCELLATIONS

We monitor your flight with the airline and flight number you give us. If your flight is delayed, we adjust the pick-up time at no extra cost and with no waiting charges. If your flight is cancelled and you do not travel, the booking is cancelled free of charge.

5. WAITING TIME

The driver waits up to 60 minutes free of charge at the airport, counted from the actual landing time, and up to 15 minutes at hotels and other pick-up points.

6. PAYMENTS AND REFUNDS

Payment is made at the time of service. On a round-trip booking, each leg is paid at its own pick-up. When a payment has been made by card, the refund is issued to the same card: we do not refund to a different card or by any other means. Card refunds are processed within 5 business days and, depending on the issuing bank, may take up to 15 business days to appear on your statement.

7. TOURS AND EXCURSIONS

Tours follow the same terms, with one addition: an excursion cancelled by the operator because of weather or safety conditions is refunded in full, or moved to another date at your choice.

8. COMPLAINTS

If something did not go as expected, write to us within 30 days of the service. We reply to every complaint and, where the fault is ours, we compensate it.

E-Transfers Punta Cana - Private tourist transport
Punta Cana, Dominican Republic - Service 24/7
WhatsApp and phone: +1 (809) 394-0373
E-mail: emanuellopezr27@gmail.com