FAQ
Frequently Asked Questions
How far in advance should I book?
We recommend booking at least 24 hours in advance so we can confirm your driver and vehicle. Last-minute requests are welcome: mention it in the comments and we will prioritise your booking.
How do I make a payment?
You can pay at the time of service. If you have reserved a round-trip transfer you can pay for each pick-up at the time of pick-up.
How do I find my driver at Punta Cana Airport?
After you clear customs, our driver will be waiting outside the terminal with a sign showing your name. We also send you the driver name and phone number by WhatsApp before your arrival.
How can I find you at the airport?
The driver or representative will have an E-Transfers sign welcoming you with your name on it as you exit the terminal. All you need to do is look for your name.
Are transfers private?
Yes. Every transfer is 100% private, only for you and your group. We never combine different bookings in the same vehicle.
Can I change my pick-up time?
We understand that travel times can often change. Please advise us at least a day before or as soon as possible after plans change.
Do you monitor flight delays?
Yes. We track your flight with the airline and flight number you provide, and we adjust the pickup time at no extra cost.
Can E-Transfers arrange VIP arrival at the PUJ airport?
Unfortunately we cannot make VIP arrangements directly. This is done through the airport. When making your arrangements the airport will call us to inform us of your arrival and we will be waiting for you. Please provide our number: +1 809-394-0373.
Can I request a child seat?
Yes, child and booster seats are available. Please request them in the comments field of your booking, indicating the age of each child.
What type of vehicle do you use?
We use a variety of late-model vehicles in great condition. Models include: Toyota Hiace, Hyundai Grand Starex, Jac Sunray, Toyota Coaster and similar.
Can I make a last-minute reservation?
Yes. Send your request through the booking form and write "last minute" in the comments, or contact us directly on WhatsApp for the fastest reply.
Is my transfer private?
Yes. All our services are 100% private transfers for you and your group. No shared shuttles and no extra stops.
What happens if my flight is delayed?
We monitor your flight status. If your flight is delayed we adjust the pick-up time so your driver is there when you land.
What payment methods do you accept?
Cash in US dollars is accepted directly with the driver. For other payment options please contact us on WhatsApp before your trip.
How can I contact E-Transfers?
You can reach us by WhatsApp or phone at +1 (809) 394-0373 or by e-mail at emanuellopezr27@gmail.com.
Can I request a shopping stop?
Yes. Add the 30 minute shopping stop as an extra option during your booking and the driver will stop at a supermarket on the way to your hotel.